The Role of a
Support Coordinator
The Support Coordinator has many roles:
- Knowing where the role starts and ends.
- Support Coordinators tasks, roles and boundaries
- How Support Coordination differs from Case Management and Advocacy.
- Element of the Support Coordination best practice
- Connections to Informal, Community and Mainstream Supports
- Support Coordination role in connecting to supports
- Reviewing the structure of an NDIS plan
- Identifying appropriate supports for different goals
- Strategies for identifying and reviewing providers
- Connecting to informal, community and mainstream supports and supported increased engagement
- Understanding the rights-based context of the NDIS and the ways CoS support people to access their rights
- Explore how choice and control applies in practice
Expectations & Role Boundaries
It is extreamly important to set boundaries with participants/parents/carers from the start. Let the client know what is is that Support Coordinators do and what they do not do.
- Strategies to set and hold boundaries
- Fostering positive mental health practices within your role
- How and when to seek supervision
- Working effectively with Specialist Support Coordinator
- How and when to write case notes
- Identifying and tracking billable time
- Connecting with online communities of practice
- Resources for efficient and effective work (templates, guides etc)
Effective Skills & Tools
Support Coordinators have a lot to do within a short period of time so skills and tools make a difference to how their time is used for each individuals plan.
Plan Review Meetings
Plan review meetings are tough enough, let alone being left without understating of the NDIS. Support Coordinators can make the world of difference to a participant plan by engaging them prior to the review meeting and having the support the participant needs.
- Support Coordination responsibilities before, during and after the plan review meeting are essential to follow through with the goals outlined in the plan.
- Support Coordinators will use effective approaches to gathering evidence and reviewing goals
- Support Coordinators will know how and when to prepare a plan review and report.
- Support Coordinators will know how support participants without advocating
- Support Coordinators will know how request and review the new plan breakdown.
- Support Coordinators will know the importance of identifying capacity building opportunities in plan review.
- Working with LACs and NDIS Planners
- Interpreting reasonable & necessary
- Understanding why Support Coordination is funded in plans
- Supporting people to review their goals
- The Support Coordinator will coordinate the therapists, medical staff and informal supports.
- A case conference will go ahead, outlining actions to be put in place by the specialties and Support Coordinator.
- Priorities, will be looked at first and then to the capacity building
Case Conferencing
Case Conferencing is a collaboration of supports for complex cases where all support come together and decide of a plan going forward. Support Coordinators can make the world of difference to a participants plan by engaging all the supports prior to the review of the participant needs.
Connecting to NDIS Supports
Support Coordinators can make the world of difference to a participants plan by connecting them with the correct supports.
- Plan management options and NDIS funds flexibilityÂ
- Transport funding rules
- “What can I spend my funds on?” checklist
- Navigating the NDIS Price Guide
- Understanding Service Agreements
- How the Code of Conduct applies to CoS
- Dignity of risk and duty of care
- Mitigating conflicts of interest
- Working with Public Guardians/Advocates, Trustees and Nominees
Quality & Safeguarding Resposibilities
Support Coordinators understand the differnce between dignity and risk. Making sure that the participant gets the most out of their plan using their goals.
Reporting
Reporting is a necessary activity for a support coordinator to be involved with. Reporting gives the the Support Coordniator the accountability for the participant to receive Support Coordination
- Support Coordination reporting responsibilities
- Features of great CoS reports
- Reporting dos and donts
Contact us
Office Hours
Monday: 8.00am to 5.00pm
Tuesday:8.00am to 5.00pm
Wednesday: 8.00am to 5.00pm
Thursday: 8.00am to 5.00pm
Friday: 9.00am to 3.00pm